Unhappy Client/Hair Service Policy.
At The Hair Gallery, client satisfaction is very important to us. if you are unhappy with your hair service, we ask that you follow the guidelines below so we can resolve the issue fairly and professionally.
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1. Notification Period.
Clients must notify the salon within 48 hours of their appointment if they are unhappy with their hair service.
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2. Untouched Hair.
Hair must be touched (not recoloured, toned, cut, or altered by another salon or at home). This allows us to accurately assess the original service.
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4. Assessment
Once assessed, we will determine the most appropriate resolution, which may include:
:A Complimentary rectification, or
:A full refund, where deemed appropriate by management.
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5.Refunds & Rectifications
Refunds or rectifications cannot be issued without an in-salon assessment and will not be offered outside the 48-hour timeframe.
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6. Time Limits
If the client does not return to the salon within the required timeframe, or if more than four weeks have passed since the opportunity for assessment, rectification, or refund may no longer be available.
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7. Exclusions
We cannot accept responsibility for:
:Work altered by another salon.
:At -home treatments or colour applications.
:Changes in opinion after a 48-hour period where no issue was reported.
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